1. The checkout terms control
Before payment, Globalee Solutions shows the property, price, unlock contents, access duration, and a payment-remedy summary. The system stores that terms snapshot with the order. This policy supplements that snapshot and does not reduce any right you have under applicable law.
2. Issues eligible for support review
A corrective review may be appropriate where:
- you were charged more than once for the same intended unlock;
- Paystack confirmed payment but Globalee Solutions did not provide the purchased entitlement after reasonable recovery attempts;
- the paid unlock materially differed from the scope shown at checkout;
- Globalee Solutions withdrew the listing for a confirmed safety or availability problem before the protected information could reasonably be used;
- a refund is otherwise required by the checkout terms or applicable law.
3. Issues that do not automatically create a payment remedy
- Changing your mind after protected details were made available.
- A practitioner declining or rescheduling a viewing.
- Another person renting or purchasing the property.
- Dissatisfaction with the property after inspection or a decision not to proceed.
- Payments made directly to an agent, landlord, seller, or any party outside Globalee Solutions checkout.
- Loss of access caused by account misuse, prohibited conduct, or sharing protected information.
These examples remain subject to the checkout snapshot and rights that cannot be excluded by law.
4. How to report a payment issue
Sign in and keep the Globalee Solutions purchase reference shown in your purchase history. Contact support with that reference, the payment date, the issue, and any non-sensitive evidence. Do not send full card numbers, PINs, passwords, or one-time passcodes.
5. Investigation and outcome
Globalee Solutions may compare the order, terms snapshot, Paystack verification, entitlement, listing status, audit history, and provider events. We may request further information or wait for a payment provider’s final status. Globalee Solutions does not decide, approve, initiate or track refunds through the application. Where the accepted checkout terms or applicable law require a remedy, support will provide the appropriate next steps. Signed provider-originated changes may still appear in payment history after reconciliation.
6. Disputes and unauthorized payments
Report suspected unauthorized account activity immediately and contact your payment provider where appropriate. A chargeback or provider dispute may pause the associated entitlement while the case is investigated. We preserve the payment and audit evidence needed to answer the case fairly.
7. Contact
Submit a payment concern through the channels on the Contact page.